Not All Recent Donations Are Visible In Platform

Incident Report for Funraise

Resolved

This incident has been resolved.
Posted Mar 02, 2022 - 11:11 PST

Monitoring

A fix has been implemented and is being rolled out across Funraise accounts.
Posted Feb 28, 2022 - 20:00 PST

Identified

We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.
Posted Feb 28, 2022 - 12:08 PST
This incident affected: Funraise Platform.