Here we will provide transparency around service availability and performance for Funraise products as well as notifications for upcoming maintenance windows!
Funraise Platform
Operational
90 days ago
100.0
% uptime
Today
Donation Forms
Operational
Campaign Sites
Operational
Payments
Operational
90 days ago
100.0
% uptime
Today
Payments (Next Gen)
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issues impacting Funraise services due to the AWS outage have been fully resolved. All systems are now operating normally. Thank you for your patience while we monitored and restored stability.
Oct 21, 10:55 PDT
Monitoring -
We’ve completed an initial investigation of the major AWS outage mentioned in the retroactive post (https://status.funraise.org/incidents/h5bvwz1fy8kv) and confirmed that Funraise’s core services remain operational and unaffected. However, we are seeing impact at the boundaries where third-party platforms are experiencing issues—specifically with integrations. Some data syncs to external systems are failing, most notably Salesforce, which is currently reporting an ongoing outage. We are actively monitoring these dependencies and will provide updates as third-party services recover.
Oct 20, 11:15 PDT
Resolved -
We’re aware of an ongoing AWS incident in the US-EAST-1 region that may impact some cloud services. We’re investigating potential effects on Funraise and will update this page as we learn more.
What’s happening
Amazon Web Services (AWS) is experiencing increased error rates and latency across multiple services in the US-EAST-1 region. AWS has reported connectivity issues and intermittent errors beginning around 12:11 AM PDT and continuing through the morning, with signs of gradual recovery.
Impact to Funraise
We have not yet confirmed a direct impact to core Funraise applications. Out of an abundance of caution, we are actively monitoring for customer-visible symptoms, including:
Elevated error rates or slow page loads in the app or public donation pages
Delays in background jobs (exports, webhooks, receipts, integrations)
Delayed event processing or queue backlogs
What we’re doing
Reviewing service health and telemetry across our infrastructure that relies on AWS. Verifying redundancy and autoscaling behavior, and watching for queue backlogs.
Background (from AWS public updates)
7:29 AM PDT: AWS confirms multiple services in US-EAST-1 had connectivity issues; early signs of recovery.
7:14 AM PDT: Significant API errors/connectivity issues confirmed across multiple services in US-EAST-1.
Earlier updates indicate DNS issues affecting DynamoDB and downstream services, new EC2 instance launch errors in US-EAST-1, and backlog processing for services like Lambda/EventBridge/CloudTrail, with gradual recovery actions underway.
We’ll keep this post updated as we learn more.
If you’re experiencing urgent issues, please contact Funraise Support with timestamps and any error messages observed.
Oct 19, 23:00 PDT